Contact Health IT-support

Thursday 22nd of may 2025

Be aware - due to staff meeting:

Campus Aarhus:

Phones are closed between: 10 am-12.30pm

BUT the personnel contact is still open

University hospital

Closed from 9 am

BEFORE you contact us, make sure to be updated about interruptions to servicepages, unreachable homepages and general info at: serviceinfo.au.dk

Press grey box to the right: "See status for IT-og FM services at serviceinfo.au.dk"

Portal, mail or phone

Portal: support.au.dk - press to make a case/incident

Mail: [email protected] - press to send an email

Phone: +45 87 15 09 22

Phone is open:

Monday - thursday: 7.45am - 3.30 pm
Friday: 7.45 am - 2.30 pm

NOTE - the phone is closed due to staff meeting every fourth thursday during the ongoing month, from 10 am to12.30pm. These dates are, so far:22nd of may, 26th of june.

Personal contact and opening hours - Press to see a map

Campus Aarhus

(Universitetsparken)

Vennelyst Boulevard 9
Building. 1610, Head entrance to the right
8000 Aarhus C

Opening hours:

Monday - thursday:

at 7.45 am - to 3.30 pm
Friday: at 7.45 am - to 2.30 pm

Aarhus Universitetshospital

(Skejby)

Palle Juul-Jensens Boulevard 99
Entrance G, Cornerpoint G114,

local G111-129
8200 Aarhus N

Opening hours:

Monday, wednesday and thursday from 8am to 12pm.

NOTE - IF the access is not possible at the door at Skejby, please call us at this number: +45 24 77 84 71

If you wish to have personal contact other than the mentioned opening hours, please write to us at: [email protected] or to an already existing case.

Every fourth Thursday, the personal contact is open from 8 am to 9am, during staff meeting. The dates are available at the frontpage.

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Create and view the status of your item

On support.au.dk, you can create items and see the status of your items.

Go to support.au.dk

Get teamviewer

See status for IT og FM services at Serviceinfo.au.dk

Go to Health IT webshop

News

Date from 14th of October 2025:

Microsoft will no longer provide technical support, bug fixes, or security fixes for Office 2016 and Office 2019 vulnerabilities which may be subsequently reported or discovered. This includes security updates which can help protect your PC from harmful viruses, spyware, and other malicious software.
You'll no longer receive Office 2016 and Office 2019 software updates from Microsoft Update.

What does it mean?

Higher security risks

What can I do?

Call or message us to hear about your options

click here for more info

Revised 16.05.2025

Beathe Christiansen